Published reports

Ticketing Terms and Conditions consultation

Changes to our Ticketing Terms and Conditions, specifically those relating to updated cancellation and amendment fees.

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Member of CalMac staff scans customer ticket

Advance standby consultation

Proposition to change from our current 'Waitlist' facility to the new 'Advance Standby' process. 

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Small Isles freight service redevelopement

Proposition to make improvements to the Small Isles freight service. 

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Route Prioritisation Framework

Outcome of the public consultation on the proposed changes to the Route Prioritisation Framework - pivotal in our decision-making process for distributing services during periods of significant disruptions.

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